Refund policy

Refund Policy

-----

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer is responsible for the return shipping cost, and once we receive the item, we will refund the amount of the item. We do not refund the original shipping cost. If the item is returned damaged, or not in the original condition in which it was received, the refund amount may be reduced accordingly.

Some items are exempt from being returned. Items that are customized cannot be returned.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. (This varies depending on your bank or credit card company.)
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at woodenheartsmailer@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need a replacement, send us an email at woodenheartsmailer@gmail.com with pictures showing the damages, shipping box, etc. Depending on where you live, the time it may take for your replacement product to reach you, may vary. If we request to have the damaged item returned, our return address is:
WOODEN HEARTS
22502 179TH AVE
COLD SPRING, MN 56320

Shipping
To return your product, you should mail your product to:
WOODEN HEARTS
22502 179TH AVE
COLD SPRING, MN 56320

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----